This article was originally featured in the July/August 2009 issue of Better Software magazine. Read the entire issue or become a subscriber. People often quote Lord Kelvin: “I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot express …

This article was originally featured in the May/June 2009 issue of Better Software magazine. Read the entire issue or become a subscriber. In my travels, I’ve worked with a number of companies that have attempted to assess the quality of their testing — or worse, their testers — using poorly considered metrics. Sometimes the measurement …